What's everyone's experience with Razer support been like? Because I am really really pissed off right now and I'm trying to not be a huge Karen.
Basically, on July first I opened a ticket because my kraken headset wouldn't hold a connection with my PC. After 16 days of troubleshooting the same stuff I already did prior to opening a ticket they finally agreed to replace it and sent me the shipping label. I send it off and they receive it July 20th and give me notice that they're sending my replacement(and confirmed my correct address!!) from Hong Kong. I realize it might be a while to receive because of COVID so I wait. And wait. And wait. Finally I get the notification that it's out for delivery, I check the tracking and it's in Portland Oregon when I live in Florida! (Whoever D. Davis is that signed for my package, congrats on the free headset)
So I contact them again and basically say in a nice way "Yo what the fuck?" They apologize, acknowledge that it was sent to the completely wrong state and that they are passing my case on to the next team to remedy. They specifically said I would get an update on receiving my new, new headset in 1-2 business days. That was on August 13th. August 17th rolls around and I haven't heard from them yet so I email again asking if there was any idea when I would at least be contacted about my headset and only get told the "warehouse is handling it" Now it's August 24th with still no response. I emailed again saying that the warehouse team has still not even contacted me and they just copy pasted the same response from before "Sorry for the inconvenience, we are waiting on an update from the warehouse"
What happened to 1-2 business days? It's been over a month now. The initial shipping of the headset(to the wrong address) from drop off to delivery took only a week, so why is it taking over a month to ship me my headset to my actual address. At this point I'd rather just have a refund and buy a brand new (NOT Razer) headset. I just want a functioning headset and, if that's too much to ask, my money back. I dunno. Am I wrong for getting so angry about this? For the record, I am always nice to the representatives because I know it's not their fault and I thank them for the help they have been, but that doesn't mean I'm not extremely upset about the situation.
Maybe I'll have my headset back by the end of the year.
Basically, on July first I opened a ticket because my kraken headset wouldn't hold a connection with my PC. After 16 days of troubleshooting the same stuff I already did prior to opening a ticket they finally agreed to replace it and sent me the shipping label. I send it off and they receive it July 20th and give me notice that they're sending my replacement(and confirmed my correct address!!) from Hong Kong. I realize it might be a while to receive because of COVID so I wait. And wait. And wait. Finally I get the notification that it's out for delivery, I check the tracking and it's in Portland Oregon when I live in Florida! (Whoever D. Davis is that signed for my package, congrats on the free headset)
So I contact them again and basically say in a nice way "Yo what the fuck?" They apologize, acknowledge that it was sent to the completely wrong state and that they are passing my case on to the next team to remedy. They specifically said I would get an update on receiving my new, new headset in 1-2 business days. That was on August 13th. August 17th rolls around and I haven't heard from them yet so I email again asking if there was any idea when I would at least be contacted about my headset and only get told the "warehouse is handling it" Now it's August 24th with still no response. I emailed again saying that the warehouse team has still not even contacted me and they just copy pasted the same response from before "Sorry for the inconvenience, we are waiting on an update from the warehouse"
What happened to 1-2 business days? It's been over a month now. The initial shipping of the headset(to the wrong address) from drop off to delivery took only a week, so why is it taking over a month to ship me my headset to my actual address. At this point I'd rather just have a refund and buy a brand new (NOT Razer) headset. I just want a functioning headset and, if that's too much to ask, my money back. I dunno. Am I wrong for getting so angry about this? For the record, I am always nice to the representatives because I know it's not their fault and I thank them for the help they have been, but that doesn't mean I'm not extremely upset about the situation.
Maybe I'll have my headset back by the end of the year.
What's everyone's experience with Razer support been like? Because I am really really pissed off right now and I'm trying to not be a huge Karen.
Basically, on July first I opened a ticket because my kraken headset wouldn't hold a connection with my PC. After 16 days of troubleshooting the same stuff I already did prior to opening a ticket they finally agreed to replace it and sent me the shipping label. I send it off and they receive it July 20th and give me notice that they're sending my replacement(and confirmed my correct address!!) from Hong Kong. I realize it might be a while to receive because of COVID so I wait. And wait. And wait. Finally I get the notification that it's out for delivery, I check the tracking and it's in Portland Oregon when I live in Florida! (Whoever D. Davis is that signed for my package, congrats on the free headset)
So I contact them again and basically say in a nice way "Yo what the fuck?" They apologize, acknowledge that it was sent to the completely wrong state and that they are passing my case on to the next team to remedy. They specifically said I would get an update on receiving my new, new headset in 1-2 business days. That was on August 13th. August 17th rolls around and I haven't heard from them yet so I email again asking if there was any idea when I would at least be contacted about my headset and only get told the "warehouse is handling it" Now it's August 24th with still no response. I emailed again saying that the warehouse team has still not even contacted me and they just copy pasted the same response from before "Sorry for the inconvenience, we are waiting on an update from the warehouse"
What happened to 1-2 business days? It's been over a month now. The initial shipping of the headset(to the wrong address) from drop off to delivery took only a week, so why is it taking over a month to ship me my headset to my actual address. At this point I'd rather just have a refund and buy a brand new (NOT Razer) headset. I just want a functioning headset and, if that's too much to ask, my money back. I dunno. Am I wrong for getting so angry about this? For the record, I am always nice to the representatives because I know it's not their fault and I thank them for the help they have been, but that doesn't mean I'm not extremely upset about the situation.
Maybe I'll have my headset back by the end of the year.